About Helana
Helana Pennell is a counsellor who believes people know their own story. She highlights strengths clients already have and offers support for the steps they want to make. She presents an encouraging, non-judgemental presence for anyone finding change difficult.
With three years of experience and a BACP registration, Helana focuses on everyday pressures that pile up. She helps people who feel stressed or anxious, and those coping with relationship strains or life changes.
How Helana works
Self-esteem, loneliness and feelings of guilt or shame are also common topics in her sessions. Helana uses a client-centred way of working. That means conversations follow the person’s pace and priorities.
The therapist listens closely and reflects back what matters most to each individual. Practical issues like communication problems, caregiver stress and learning to practise self-love are part of her work. Forgiveness and repairing how people feel about themselves often come up too.
Sessions aim to be straightforward and focused on what the client wants to change. Helana offers video calls, phone sessions, live chat and text-based messaging to fit different routines. People who are in the United Kingdom and who speak English can work with her.
To begin, clients complete a short matching questionnaire and arrange sessions through the service.
Helana lists one way of working on the entry:
What Helana works with
The areas below are the ones Helana selected when setting up a profile. The first few are listed as the main focus; the rest are also named.
- Stress, Anxiety
- Relationship issues
- Family conflicts
Also listed
Training and background
| Register | BACP |
|---|---|
| Years in practice | 3 |
| Languages | English |
| Session format | Online: video, phone, live chat or messaging |
| Country | United Kingdom |
Memberships and registers are shown as supplied; they are not licences, and this directory does not verify them.
Online support options
How client-centred work translates to online therapy
Client-Centred Therapy focuses on listening and following the person's priorities. The therapist reflects what the client says and helps them find their own answers, which can be useful for stress, low self-esteem and relationship concerns.This way of working is gentle and collaborative. The therapist and client decide together what to focus on and how fast to go. Over time this helps people feel more confident about making changes and managing difficult feelings.
Online sessions are offered as video calls, phone sessions, live chat and text-based messaging to fit different lifestyles. Video is useful when visual cues help the conversation. Phone calls work well when bandwidth is limited or a shorter check-in is needed. Live chat and text messaging can suit people who prefer typing or want quick, flexible exchanges between sessions.
Finding the right approach is part of the work. The therapist will discuss goals, preferences and what feels most helpful, then adapt the way they meet to suit the person. Online formats make it easier to fit therapy around work, childcare and travel, while keeping the focus on the person's priorities rather than the setting.
Start online instead of waiting
Our partner service asks a few questions about what you are looking for and matches you with a therapist for sessions from home.
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Common questions
What concerns does this counsellor help with?
How would you describe her therapeutic style?
What background and experience does she have?
What credentials and location are listed?
Which languages and international arrangements apply?
What session formats are available?
How does payment and cost work?
How do I start working with her?
A practical next step
Write down two things you would want to be different in six months. That is the most useful thing to bring to a first session, whoever it is with. If you would rather start now than keep reading, online sessions are the quickest route.
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