About Susan
Susan Pollard is a registered therapeutic counsellor with seven years of experience in the counselling field. She focuses on helping people take the first brave steps towards change and make clearer decisions about what comes next. Her work aims to create a calm, non-judgemental space where clients can talk openly and be heard.
Susan uses a partnership style in sessions. She treats each person as the expert on their own life and supports them to find their own solutions.
How Susan works
Conversations are mainly non-directive and grounded in the present, while recognising how past events can affect current reactions. She pays attention to the whole person, looking at belief systems and self-beliefs to see if they still serve the client today. Practical topics such as coping with life changes, stress and anxiety often feature in sessions.
She also addresses relationship and intimacy-related issues, grief, addiction, anger and career concerns. Susan offers mindfulness-based methods alongside a client-centred approach to help people manage overwhelming feelings. She also works with concerns like body image, caregiver stress, codependency and family of origin issues.
Cultural background and ageing matters are considered when relevant. Sessions aim to be straightforward and focused. Susan supports people through bereavement, trauma and abuse, depression, isolation and questions of life purpose.
She encourages steady progress and helps clients build tools they can use outside sessions.
Susan lists 2 ways of working on the entry:
What Susan works with
The areas below are the ones Susan selected when setting up a profile. The first few are listed as the main focus; the rest are also named.
- Stress, Anxiety
- Relationship issues
- Family conflicts
Also listed
- Addictions
- Aging and geriatric issues
- Anger management
- Body image
- Career difficulties
- Caregiver issues and stress
- Co-morbidity
- Codependency
- Commitment issues
- Communication problems
- Coping with life changes
- Depression
- Emptiness
- Family of origin issues
- Family problems
- Grief
- Guilt and shame
- Intimacy-related issues
- Isolation / loneliness
- Life purpose
- Midlife crisis
- Multicultural concerns
- Prejudice and discrimination
- Self esteem
- Self-love
- Trauma and abuse
- Women's issues
- Workplace issues
Training and background
| Register | NCPS |
|---|---|
| Years in practice | 7 |
| Languages | English |
| Session format | Online: video, phone, live chat or messaging |
| Country | United Kingdom |
Memberships and registers are shown as supplied; they are not licences, and this directory does not verify them.
Online support options
How client-centred and mindfulness approaches work online
Client-Centred Therapy places the client at the heart of the work. The counsellor listens with empathy and follows the client’s pace so they can find their own answers. This approach helps with feelings of low self-esteem, confusion about life direction and relationship questions.Mindfulness Therapy focuses on simple, present-moment practices. It helps people notice unhelpful thoughts and manage strong emotions like anxiety, anger or grief. Short exercises in sessions can be practised between meetings to build steadier coping skills.
Finding the right approach is part of the work together. The therapist will talk through goals, preferences and practical needs to choose what fits best. Decisions are collaborative and can change as progress is made.
Online sessions offer practical flexibility. Video calls allow face-to-face conversation when a longer appointment is needed, while phone sessions can be easier to fit into a work break or when bandwidth is limited. Live chat and text-based messaging suit shorter check-ins, updates or when typing feels more comfortable. These options make it easier to keep therapy consistent around daily life and commitments.
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Common questions
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A practical next step
Write down two things you would want to be different in six months. That is the most useful thing to bring to a first session, whoever it is with. If you would rather start now than keep reading, online sessions are the quickest route.
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