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Portrait of Claire Austen

Directory entry · Ref 139048

Claire Austen, NCPS

Compassionate person-centred counsellor with practical tools

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01

About Claire

Claire Austen helps people who are feeling overwhelmed by stress, anxiety or low mood. She is Claire Austen, NCPS, and writes plainly with warmth and patience. She aims to make first conversations easier to manage for worried parents and individuals.

Claire uses a person-centred way of working. Sessions start with you explaining what matters most. She listens without judgement and helps you notice what gets in the way of change.

02

How Claire works

She also uses cognitive behavioural techniques to offer practical steps. These are short exercises and strategies you can try between meetings to manage thoughts and mood. Dialectical and psychodynamic ideas are brought in when they clarify patterns that keep repeating.

Claire trained to degree level and holds a diploma in CBT. She has five years of experience supporting people with relationship strain, grief, addictions and parenting stress. Her NCPS credential is shown as NCPS.

Sessions are available in English and Claire accepts international clients. She offers video calls, phone sessions, live chat and text messaging to fit different schedules. Claire works from the United Kingdom and explains how the subscription model works when people enquire.

She aims for calm, simple conversations that lead to practical change. If someone is unsure how to begin, Claire suggests a short matching questionnaire and a follow-up scheduling step to make the first appointment straightforward.

Claire lists 5 ways of working on the entry:

03

What Claire works with

The areas below are the ones Claire selected when setting up a profile. The first few are listed as the main focus; the rest are also named.

Also listed

04

Training and background

Register NCPS
Years in practice 5
Languages English
Session format Online: video, phone, live chat or messaging
Country United Kingdom

Memberships and registers are shown as supplied; they are not licences, and this directory does not verify them.

05

Online support options

How Claire’s approaches translate to online therapy

Claire uses a person-centred outlook that prioritises the client’s own goals and experiences, helping people untangle what feels stuck and regain a clearer sense of direction. This approach suits worries such as low mood, self-esteem problems and relationship strain.

She also draws on cognitive behavioural therapy, which offers practical steps to change unhelpful thought patterns and behaviours. CBT techniques can help with anxiety, depression and coping with life changes by giving short exercises to practise between sessions.

Finding the right approach is part of the work. Claire will talk through what feels most useful and adapt methods to a person’s needs, goals and preferences. That means sessions can be tailored collaboratively rather than sticking to one rigid model.

Online sessions let people fit therapy into busy lives. Video calls work well for face-to-face conversation when visual cues matter. Phone sessions use less bandwidth and can be easier during a short break. Live chat and text messaging suit quick check-ins, writing out thoughts, or ongoing support between meetings. These options aim to make therapy more flexible and reachable while keeping the focus on progress and practical tools.

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06

Common questions

What concerns does Claire help with?
She works with stress, anxiety, depression and grief, plus relationship strain and parenting stress. Other focus areas include self-esteem, addictions and trauma-related issues.
What is her therapeutic style like?
Claire favours a person-centred style, listening carefully and helping clients notice what blocks change. She also uses CBT and elements of DBT and psychodynamic work when helpful.
How much experience does she have?
Claire has five years of practice supporting people with a range of emotional and life challenges.
What credentials and location are listed?
Her listed credential is NCPS and she works from the United Kingdom.
Which languages and international options are available?
Sessions are offered in English and she accepts international clients.
What session formats does she offer?
Claire provides video calls, phone sessions, live chat and text-based messaging to suit different needs.
How does cost and payment work?
Cost varies with location and therapist availability and sessions are provided via a subscription that can be cancelled at any time.
How do I begin therapy with her?
Press the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to therapist availability.

A practical next step

Write down two things you would want to be different in six months. That is the most useful thing to bring to a first session, whoever it is with. If you would rather start now than keep reading, online sessions are the quickest route.

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