About Hayley
Hayley Matthews offers straightforward, warm counselling for people feeling overwhelmed by stress, anxiety, loss or life changes. She writes in plain language and aims to make first steps easier to take. Hayley works with adults on issues such as depression, trauma, addictions, sleep or eating concerns, relationship and family difficulties, and self-esteem.
Hayley uses a person-centred style that focuses on the individual and their experience. She listens for how life events have shaped reactions and helps people make sense of difficult feelings.
How Hayley works
Sessions may include practical strategies from cognitive behavioural therapy alongside relational, talking-based work. Her practice is collaborative and down-to-earth. Hayley offers warmth, honesty and non-judgemental listening while encouraging practical next steps.
She may suggest journaling, creative writing or metaphor work when this suits a client. Hayley has five years' experience working in mental health and the care sector. She has supported people through bereavement, work stress, addiction and complex emotional challenges during that time.
Her background informs a pragmatic, empathetic approach to everyday problems. She is a member of the British Association for Counselling and Psychotherapy, BACP, and holds NCPS. Hayley provides sessions by video call, phone, live chat or text-based messaging to people located in the United Kingdom.
The practice uses a subscription model that can be cancelled at any time. Contact begins by selecting the Start Therapy button and completing a short matching questionnaire. After that she and the service help schedule sessions at times that suit the client.
Hayley lists 9 ways of working on the entry:
What Hayley works with
The areas below are the ones Hayley selected when setting up a profile. The first few are listed as the main focus; the rest are also named.
Also listed
- Abandonment
- Addictions
- ADHD
- Aging and geriatric issues
- Anger management
- Attachment issues
- Autism and Asperger Syndrome
- Avoidant personality
- Bipolar disorder
- Blended family issues
- Body image
- Cancer
- Career difficulties
- Co-morbidity
- Coaching
- Codependency
- Commitment issues
- Communication problems
- Control issues
- Coping with life changes
- Depression
- Dissociation
- Drug and alcohol addiction
- Eating and food-related issues
- Eating disorders
- Family conflicts
- Family problems
- Fatherhood issues
- Fertility issues
- Grief
- Guilt and shame
- Hearing impaired
- Intimacy-related issues
- Isolation / loneliness
- Jealousy
- LGBT
- Life purpose
- Men's issues
- Midlife crisis
- Mood disorders
- Narcissism
- Obsessions, compulsions, and OCD
- Panic disorder and panic attacks
- Paranoia
- Parenting issues
- Personality disorders
- Post-traumatic stress
- Relationship issues
- Seasonal Affective Disorder (SAD)
- Self-harm
- Self-love
- Sexuality
- Sleeping disorders
- Social anxiety and phobia
- Women's issues
- Workplace issues
- Young adult issues
Training and background
| Registers | BACP, NCPS |
|---|---|
| Years in practice | 5 |
| Languages | English |
| Session format | Online: video, phone, live chat or messaging |
| Country | United Kingdom |
Memberships and registers are shown as supplied; they are not licences, and this directory does not verify them.
Online support options
How her approaches work online and what to expect
Hayley uses a person-centred, relational way of working that focuses on understanding each person's experience and responses. This approach helps when people need a space to make sense of life events, process emotions and build self-understanding.She also draws on cognitive behavioural therapy, which looks at how thoughts, feelings and behaviours interact. CBT offers practical tools for tackling anxiety, low mood, sleep problems and some addictive behaviours, often through short exercises and clear homework tasks.
Finding the right approach is part of the work. Hayley will talk with each client about their goals, preferences and what feels useful. She adapts methods collaboratively so sessions reflect what the person needs in the moment.
Online formats include video calls, phone sessions, live chat and text-based messaging. Video is helpful for face-to-face conversation and visual cues, phone can be simpler when bandwidth is limited, and chat or messaging can fit brief check-ins or people who prefer writing. These options make therapy more flexible and easier to work around busy lives.
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Common questions
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A practical next step
Write down two things you would want to be different in six months. That is the most useful thing to bring to a first session, whoever it is with. If you would rather start now than keep reading, online sessions are the quickest route.
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